Service Policies
Last updated: August 18, 2026
The policies below cover our service area and travel fees, and rescheduling or cancellation of plant-care service appointments.
Service Area & Travel Fees
Lucky Little Leaf provides in-home plant care, repotting, and plant styling services within approximately 25 miles of ZIP code 30909 in Augusta, Georgia.
Standard Service Area
Distance is measured one way from ZIP code 30909 to the service address using a standard online mapping service.
- Within 10 miles: Travel is included in the listed service price.
- Between 11 and 25 miles: A $20 travel fee applies.
- More than 25 miles: Service may be available by custom quote.
Travel fees compensate for time, mileage, and transportation costs. Any applicable fee will be disclosed before the appointment is confirmed.
Parking and Property Access
Customers are responsible for providing lawful and reasonably accessible parking. Paid parking, tolls, building-access charges, or similar expenses may be added to the invoice when disclosed and approved. The customer must provide accurate access instructions and ensure that the service area is safe. Lucky Little Leaf may refuse or end a visit if conditions are unsafe, threatening, unsanitary, inaccessible, or outside the agreed scope.
Additional Trips
A second trip required because of unavailable access, an incorrect address, the customer's absence, or missing customer-provided materials may incur another travel fee.
Large Projects
Commercial spaces, oversized plants, installations, and projects requiring multiple visits are quoted separately. The proposal will identify travel, delivery, sourcing, installation, and other project expenses before work begins. Questions about whether an address is within the service area may be sent to hello@shopluckylittleleaf.com.
Rescheduling & Cancellation
Appointments reserve dedicated travel and service time. Please provide as much notice as possible when plans change.
Rescheduling or Canceling
Appointments may be rescheduled or canceled without a cancellation fee when at least 24 hours' notice is provided. To make a change, email hello@shopluckylittleleaf.com and include your name, appointment date, service address and order or booking number.
Late Cancellations
Cancellations made less than 24 hours before the scheduled appointment may be charged 50% of the booked service price. Travel fees already incurred and nonrefundable materials purchased specifically for the appointment may also be retained or charged.
No-Shows and Inaccessible Properties
A customer is considered a no-show when the service provider cannot access the property or contact the customer within 15 minutes of the scheduled appointment. No-shows may be charged the full service price and applicable travel fee.
Late Arrivals
If the customer is late or access is delayed, the appointment may still end at the originally scheduled time. The full service price may apply.
Weather and Emergencies
Lucky Little Leaf may reschedule an appointment because of severe weather, illness, unsafe travel, emergencies, or circumstances outside reasonable control. If we must cancel and cannot agree on a new time, prepaid service fees will be refunded.
Materials and Special Orders
Plants, pots, soil, fixtures, or other materials purchased specifically for a project may be nonrefundable once ordered. This will be disclosed before the purchase is made.
Service Limitations
Plant-care recommendations are based on the conditions observed during the visit. Because plant health is affected by ongoing care and environmental conditions outside our control, services do not guarantee recovery, continued growth, flowering, or freedom from future pests or disease.