Shop Policies

Last updated: August 18, 2026

The policies below cover shipping, local delivery and pickup, returns, refunds, order cancellations, and our live-plant arrival guarantee for purchases from Lucky Little Leaf.

Shipping, Local Delivery & Pickup

Order Processing

Orders are typically prepared within 3–7 business days. Live plants may be held temporarily during severe heat, freezing temperatures, storms, holidays, or carrier disruptions when delaying shipment gives them a safer journey.

If we cannot ship within the timeframe stated at checkout, we will contact you with a revised estimate and give you the choice to accept the delay or cancel the unshipped order for a refund.

Live-Plant Shipping

Live plants are generally shipped early in the week to reduce the chance of weekend carrier delays. Shipping availability may depend on weather, plant type, destination, and applicable agricultural restrictions.

We currently ship only to eligible addresses within the contiguous United States. We do not ship live plants to PO boxes, Alaska, Hawaii, U.S. territories, or destinations where a plant is restricted or requires documentation we cannot provide.

Shipping charges are displayed at checkout. Delivery estimates begin when the carrier accepts the package and are not guaranteed arrival dates.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact hello@shopluckylittleleaf.com immediately if a correction is needed. Once an order has shipped, we may be unable to change its destination.

Additional shipping charges caused by an incorrect or incomplete address, refused delivery, or unclaimed package are the customer's responsibility.

Local Delivery

Local delivery is available within 25 miles of ZIP code 30909:

  • Within 10 miles: Free
  • Between 11 and 25 miles: $15

Distance is measured from ZIP code 30909 using a standard online mapping service. The delivery address must be safe and reasonably accessible.

Customers will receive delivery details after ordering. If no one is available and there is no safe place to leave the order, a redelivery or pickup arrangement may be required. Additional delivery fees may apply.

Local Pickup

Scheduled pickup is free. Wait until you receive confirmation that your order is ready before arriving. Pickup instructions and an available time window will be provided separately.

Orders should be collected within five days of the ready-for-pickup notice unless other arrangements are approved. Live plants left beyond that period may decline, and their condition cannot be guaranteed.

Carrier Delays

Carrier delays and weather disruptions can occur after a package leaves our care. If your order arrives damaged, follow the live-plant arrival steps below and contact us within 48 hours.

Returns, Refunds & Order Cancellations

Live Plants

Live plants are final sale because they are perishable, sensitive to environmental changes, and cannot safely be restocked after leaving our care. If a plant arrives dead, severely damaged, or incorrect, contact us within 48 hours and follow the live-plant arrival steps below.

Non-Plant Merchandise

Unused and unopened non-plant merchandise may be returned within 14 days of delivery with prior approval. Items must be in their original condition and packaging. Customers are responsible for return shipping unless the item was incorrect or arrived damaged. Original shipping and delivery fees are not refundable unless required by law. Approved refunds are issued to the original payment method after the returned item is received and inspected.

Final-Sale Items

The following are not returnable:

  • Live plants, except for approved arrival claims
  • Gift cards
  • Soil and growing media
  • Downloadable or digital products
  • Personalized or special-order items
  • Used, opened, or damaged merchandise
  • Delivery, shipping, and completed service fees

Canceling a Product Order

Contact hello@shopluckylittleleaf.com as soon as possible to request cancellation. An order may be canceled for a full refund if preparation has not begun and the order has not shipped. Once an order has been packed, prepared for delivery, transferred to a carrier, or marked ready for pickup, cancellation may not be possible.

Incorrect or Missing Items

Report an incorrect or missing item within 48 hours of delivery. Include your order number, photographs of the package and everything received, and a description of the issue.

Refund Timing

Approved refunds are sent to the original payment method. Bank or card-processing times vary, so the credit may take several business days to appear. Georgia permits businesses to establish their own return policies, but Lucky Little Leaf will honor the policy published at the time of purchase. Questions may be sent to hello@shopluckylittleleaf.com.

Live-Plant Arrival Guarantee

Every plant is naturally unique. Size, shape, fullness, maturity, color, variegation, and the number of leaves or blooms may differ from product photographs. These natural differences do not constitute damage or an incorrect item.

Inspect Your Plant Promptly

Open the package and inspect your plant as soon as possible after delivery. Carefully remove all packing materials and follow the included or published care instructions. Minor soil movement, a small amount of leaf loss, temporary drooping, or cosmetic imperfections can occur during transit and do not always indicate lasting damage.

Reporting a Problem

If a plant arrives dead, severely damaged, or materially different from what was ordered, email hello@shopluckylittleleaf.com within 48 hours of the recorded delivery time. Include:

  • Your name and order number
  • A description of the issue
  • Clear photographs of the plant
  • Photographs of the nursery pot, packaging, shipping box, and label
  • A photograph showing the entire plant

Keep the plant and all packaging until the claim is resolved. Claims submitted after 48 hours or without adequate photographs may be denied because we cannot determine when or how the damage occurred.

Available Remedies

When a timely claim is verified, Lucky Little Leaf may offer an appropriate remedy such as:

  • Care or recovery guidance
  • A replacement, subject to availability
  • Store credit
  • A partial refund
  • A full refund for the affected item

The appropriate remedy depends on the condition of the plant, product availability, shipping circumstances, and the information provided. Original shipping charges are refundable only when required by law or when Lucky Little Leaf determines that the entire shipment was unusable because of an error for which we are responsible.

Problems Not Covered

Claims generally do not cover:

  • Natural differences in size, shape, color, or variegation
  • Minor cosmetic damage that does not affect plant health
  • Normal transplant or shipping stress
  • Damage reported more than 48 hours after delivery
  • Incorrect addresses, refused deliveries, or unclaimed packages
  • Packages left outdoors after delivery
  • Damage caused by improper watering, lighting, temperature, or care
  • Repotting performed before the claim was reviewed
  • Cold or heat damage when a package was not collected promptly
  • Pet or child damage

We cannot guarantee the continued health of a living plant after delivery because its environment and care are outside our control. We will, however, make a good-faith effort to help with properly documented arrival concerns.

Questions may be sent to hello@shopluckylittleleaf.com.